AI Front Desk
An AI front desk can prepare responses, gather basic information, check configured availability, and suggest an appointment request or next step on supported channels. Staff retain operational control; a qualified clinician confirms medically consequential routing or content.
From enquiry to a staff-owned booking request
Patient Access & Appointments prepares a response draft, intake details and a booking request in Care Workspace. Configured reception queues show the owner and status so staff can verify missing information and take the next action.
Read the full explanationAI prepares a request through a verified scheduling path where available. Your team and booking system confirm the appointment and handle exceptions; a prepared request is not a confirmed slot.
Read the full explanationSpeed of first response is an important lever in healthcare operations, while reception demand can be spiky, after-hours, and multilingual. AI Front Desk is an entry capability within Patient Access & Appointments: on supported channels it can prepare response drafts, approved intake details, and appointment requests for a staff-managed queue. Staff approve patient-facing messages and confirm bookings; Patient Access & Appointments retains booking truth. Scope, ownership, connections, and next actions are configured and verified with each institution.