Definition · Patient Access

AI Front Desk

An AI front desk answers patient inquiries — bookings, questions, follow-ups — the moment they arrive, across channels and languages, around the clock. It gathers the basics, checks availability, and moves the patient toward a booking or the right next step, while anything that carries medical or operational weight is confirmed by staff.

Speed of first response is one of the strongest conversion levers in healthcare operations, and no reception team can hold a minutes-level response time against spiky, after-hours, multilingual demand. Micromeet's AI Front Desk — Micromeet AI for patient access — is built to make first response systematic instead of dependent on who is free. AI writes. Doctors decide.

Micromeet — AI for governed healthcare. See the public benchmark →