From patient request to the next confirmed visit
Connect patient enquiries, intake and booking requests in Care Workspace, including return visits from MCU and Care Loop. AI prepares supported responses and requests; your team approves messages, confirms appointments and handles exceptions through the institution’s booking workflow.
Research indicates that faster patient-access response is associated with higher booking conversion. Patient Access & Appointments provides a governed way to prepare the first reply without removing staff approval.
Read the researchA governed front-door workflow
Patient Access & Appointments prepares drafts and intake or booking requests for governed reception queues. Staff verify the information, approve responses and own the next action.
Prepared first response
AI can prepare a response draft from approved information on supported channels. Staff review and send it; the product does not promise an instant or unattended reply.
Pre-visit intake & missing info
Configured prompts can collect patient-provided history, documents and visit details. Staff verify completeness and decide what additional information is required.
Booking preparation
Where a verified scheduling path is available, AI can prepare a booking request from approved information. Your team and scheduling system make the final confirmation.
Rule-based routing for review
Institution-defined rules can prepare a routing suggestion for a reception, nurse or clinician queue. Red-flag content requires human evaluation; Patient Access & Appointments does not diagnose or perform autonomous clinical triage.
Multilingual & multi-channel
WhatsApp, WeChat, LINE, web or in-app paths can be configured where supported. Each institution verifies the enabled channel, language and handoff.
Governed reception queues
For configured workflows, a request can become a queue item in Micromeet Care Workspace with an owner, status and auditable review history. Staff remain accountable for the response and next action.
Help patients find your clinic.
Patients search before they call. We help your clinic show up clearly, in search and in AI answers, and turn those visits into appointments.
Your website, written to be found
Your services, doctors and FAQs, turned into clear pages. Your clinical lead approves medical content before it goes live.
Seen in search and AI answers
We follow what patients actually search for, on Google and in AI answers, and improve the pages that matter.
Enquiries become appointments
Questions from your site flow into your appointment workflow, and your staff confirm.
Your clinic owns its website and accounts. We don't sell rankings. The same methods run Book a Doctor (Hong Kong), the public doctor directory provided by Micromeet.
From enquiry to a staff-owned booking request
Patient Access & Appointments prepares a response draft, intake details and a booking request in Care Workspace. Configured reception queues show the owner and status so staff can verify missing information and take the next action.
AI prepares a request through a verified scheduling path where available. Your team and booking system confirm the appointment and handle exceptions; a prepared request is not a confirmed slot.
From inbound request to staff-owned next step
Patient Access & Appointments prepares supported inquiries, intake and booking requests for staff-owned queues; it does not book, prioritize or communicate autonomously.
Speed to first response
Prepare after-hours or overflow inquiries for staff review so the team can respond through an approved channel. Response time still depends on the institution's operating process.
Front-desk load relief
AI can prepare routine-response, intake and booking-request work, while reception and nursing staff review the information and complete the actions that need a person.
A clean handoff into the visit
Approved intake, documents and context can be handed to supported downstream workflows where the institution has verified that connection. Staff verify the record before clinical use.
Care Workspace · Patient Access & Appointments. See how appointment requests move into your clinic’s workflow.