Surat Kontrol (BPJS follow-up control letter)
A surat kontrol is the follow-up control letter used in Indonesia's BPJS Kesehatan (JKN) system for routine follow-up care: it sets the control date when a patient should return, and patients who cannot attend should rebook. It exists because routine follow-up is different from emergency care and hospital schedules and doctor capacity must stay predictable.
Keep the care plan connected between visits
Care Loop connects agreed care plans with patient questions, health updates and progress reviews in Care Workspace. The care team can use that context to coordinate follow-up and prepare the next review.
Read the full explanationCare Loop routes questions, updates and follow-up work to the responsible team. Clinicians confirm changes to care, and appointment requests return to the institution’s booking workflow for confirmation.
Read the full explanationThe control date itself is rarely the problem; the breakdown happens when a patient only learns the next step — the rebooking path, the online-reservation requirement, the documents needed — at the counter, after travelling. Turning a surat kontrol reliably into a patient action, a staff task, and a reviewable record is a continuous-care workflow problem, which is what Micromeet's Care Loop holds.