Surat Kontrol (BPJS follow-up control letter)
A surat kontrol is the follow-up control letter used in Indonesia's BPJS Kesehatan (JKN) system for routine follow-up care: it sets the control date when a patient should return, and patients who cannot attend should rebook. It exists because routine follow-up is different from emergency care and hospital schedules and doctor capacity must stay predictable.
The control date itself is rarely the problem; the breakdown happens when a patient only learns the next step — the rebooking path, the online-reservation requirement, the documents needed — at the counter, after travelling. Turning a surat kontrol reliably into a patient action, a staff task, and a reviewable record is a continuous-care workflow problem, which is what Micromeet's Care Loop holds.
Micromeet — AI for governed healthcare. See the public benchmark →