Care Loop

Ongoing care, between visits and over time

Care Loop connects patients and care teams beyond each visit. Bring agreed care plans, everyday questions and health updates into ongoing support, progress reviews and clinician-led plan adjustments. Start from a medical check-up, consultation or existing plan, and continue through the institution’s long-term care programme.

Channels scoped per institution
In-App
Web Portal
WhatsApp
WeChat
LINE
Core Capabilities

A plan that stays connected to everyday care

Connect the patient’s day-to-day experience with the care team’s continuing work. Programmes, channels and service arrangements follow each institution’s enabled scope.

Start with the patient’s context

Bring reviewed reports, consultation information and agreed care plans together. An existing plan or institution-led care programme can be an entry point.

Carry plans into daily support

Organise the agreed goals, next steps and follow-up work that help patients stay connected with their care plan between visits.

Keep health updates connected

Bring patient questions and new health information into the ongoing care record, so the team can understand changes alongside earlier reports and plans.

Review progress and adapt the plan

Prepare the context for periodic reviews. Clinicians and authorised care professionals assess progress, confirm changes and guide the next stage of support.

Connect the responsible care team

Route questions, updates and follow-up work to the responsible team. Clinical judgments and changes to care remain with authorised professionals.

Coordinate the next service

Connect continuing care with rechecks, referrals and appointments. Appointment requests return to the institution’s booking workflow for confirmation.

Use Cases

From follow-up to long-term care

Different starting points share one continuing relationship between patients and their care team.

Medical check-ups and the care that follows

Connect individual, occupational and premium MCU results with explanation, agreed plans and ongoing support. Rechecks and appointments become part of the continuing care journey.

Long-term care programmes

Support the institution’s chronic-care and health-management programmes with agreed goals, patient updates and recurring progress reviews. Programme scope and clinical services are established with the responsible care team.

Consultations and existing care plans

Start with a consultation or an agreed plan already in place. Carry the patient’s questions, changing needs and reviewed next steps forward across subsequent visits.

Connect your patients with care that continues

Explore how your team can connect care plans, patient updates and progress reviews, from the first follow-up to a long-term care programme.