Surat Rujukan (BPJS referral letter)
A surat rujukan is the referral letter that authorizes a JKN patient to move from a first-level facility (FKTP) to an advanced referral facility (FKRTL) in Indonesia's BPJS Kesehatan system. Without a valid referral, a non-emergency visit to a hospital generally cannot be claimed under JKN, which makes the referral a critical piece of documentation in the patient journey.
Referrals frequently fail operationally not because the clinical need is wrong but because the context does not travel with the patient. Carrying referral context forward — so the receiving team does not start from zero — is part of the continuous-care problem Micromeet's Care Loop and AI Care Command Center are built to support, with a human confirming anything clinical.
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