Faskes (FKTP and FKRTL)
Faskes (fasilitas kesehatan, healthcare facility) is the tiered structure of providers in Indonesia's JKN system. FKTP (Fasilitas Kesehatan Tingkat Pertama) are first-level facilities — clinics, puskesmas, GP practices — that act as the entry point and gatekeeper; FKRTL (Fasilitas Kesehatan Rujukan Tingkat Lanjutan) are advanced referral facilities, mainly hospitals. A JKN patient normally starts at an FKTP and reaches an FKRTL only via a referral (surat rujukan).
From enquiry to a staff-owned booking request
Patient Access & Appointments prepares a response draft, intake details and a booking request in Care Workspace. Configured reception queues show the owner and status so staff can verify missing information and take the next action.
Read the full explanationAI prepares a request through a verified scheduling path where available. Your team and booking system confirm the appointment and handle exceptions; a prepared request is not a confirmed slot.
Read the full explanationThe Faskes tier determines who can treat what, who can refer, and how documentation and claims flow. Continuous-care and patient-access tools have to respect this routing — a referral or follow-up that ignores the tier structure simply will not be reimbursed.